Month: March 2012


Expectations for a High End Professional Carpet Cleaning Experience

Professional Carpet Cleaner

Professional Carpet Cleaning

Professional Carpet Cleaning

Arriving at your Home —  When a professional carpet cleaning company arrives at your home their van should be clean and well maintained. They should first be very aware of children and/or pets playing outside.  They should never pull the vehicle on your lawn without written permission from the property owner.  They should be cautious of your flowers and shrubs.  After you answer the door they should introduce themselves by giving their full name and a handshake.  They should seem happy to be in your home and courteous to your children and pets.  They should advise the customers to keep children away form the carpet cleaning equipment and areas where work is being performed.  They should take the necessary precautions when cleaning to prevent someone from slipping and falling.  And should advise you to keep your pets locked up for safety to ensure they don’t get hurt or lost.

A high end carpet cleaning company should advise customers to stay off the carpet until dry.  If they must go on it during the drying process they should communicate to the customer to be very careful while going from the damp carpet to hard surface floors.  The last thing they want to happen is to have you slip, fall and possibly get hurt.

To help ensure the best professional and pleasant carpet cleaning experience, please note the following.

Protecting Your Furniture & Valuables — Technicians should be very careful and pride themselves in treating your possessions with the utmost respect.  However, as a precaution, please put away all breakable and delicate items such as jewelry, china pieces, vases, picture frames, knick-knacks, etc.

Pre-inspection — Before cleaning a technician should walk you through the house and have you point out areas of concern.   Check stains with microscope and test with detergents before advice is given on the possibility of removal.  This is also a good time for them to check the pH of the carpet with an Xtech pH pen.  After inspecting the carpet the technician should sit down with you and explain the condition of the carpet and have you sign and initial a Pre-Inspection form.

Completion of Job — After completion of the carpet cleaning process, technician should walk though the customer’s home again and re-clean anything he or she is not happy with.  They should indicate any problems that were not correctable, such as stains or worn areas.  The technician should then present the customer with a “customer education pamphlet”  describing why their carpet is damaged.  They should then present you with the detailed invoice, thank you and leave referral certificates and a free bottle of spotter.  Lastly they should leave After-Care Instructions and thank you for the business.

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Avoid the “Bait and Switch Carpet Cleaning Scam”

Bait and switch scam

Bait and switch Carpet Cleaning Scam

Bait and Switch Carpet Cleaning

WARNING! So called professional carpet cleaners that advertise ridiculously low prices $5.95, $10.95 and even $25.95 per room seem too good to be true?  Well guess what that is because they are!  The game is called “Bait and Switch”  carpet cleaning advertising.  The low price gets the high pressure salesman in the door, be careful because the consumer is often outmatched and taken advantage of.  These are not professional and honest business people.

It is extremely important for consumers to research the carpet cleaning company they are considering hiring.  Make sure to get references.  Check with places like the Better Business Bureau, and the local Chamber of Commerce.  You could also check out sites like yelp, and or ask for references on Facebook.  The company you choose should be IICRC Certified, who trains their employees to the strict standards of the IICRC.  Feel free to refer to the Certified Technicians website at

You can always contact Super Systems concerning consumer protection issues related to the carpet cleaning industry.

When you call Super Steamer we will avoid the bait and switch carpet cleaning tactics.  We will come to your house and give you an in home estimate so we can give you a price before we arrive to do the job.  We will let you know what we expect from you when we show up to clean your house, and we will let you know what to expect from us during the cleaning procedure.  That way everyone is on the same page and there are no pricing surprises when we complete or work.  Because at Super Steamer we believe in hard honest work at a fair price!

We are Professional Cleaners for Professional People!

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